Win back your
best customers
Connect your CRM, pick a lapsed segment, and send personalized direct mail that brings them back. Track every conversion with 100% accuracy.
Retention without
the guesswork
Re-engage customers you already know — using your own data, simple creative tools, and clear measurement.
No complicated setup. No disconnected systems. Just a repeatable way to turn past buyers into future revenue.
Start a CampaignThree steps to
your first campaign
Connect your platform
Install the Shopify app, connect Commerce7 or Klaviyo, or upload a CSV. Your customer data syncs automatically.
Pick a segment & design
Choose which customers to target — lapsed 90+ days, VIPs, post-purchase. Design your postcard or handwritten note.
Send & track ROI
Checkout and your mail goes to production. Track conversions, revenue, and incremental lift in real-time.
Plug into your stack
Shopify
Access all your customer segments instantly
Commerce7
Customer, club, and member data for wineries
Klaviyo
Trigger postcards from automated flows
CSV Upload
Bring your own list
Why retention works better here
Built for repetition — Launch, learn, refine, repeat.
One workflow — Targeting, creative, and reporting in one place.
Familiar data — You already know these customers.
Measurable results — Revenue, cost, and performance together.
Start SendingDirect mail has always been powerful, but winback.io finally made it simple enough for us to scale. Setup took minutes.
Retention FAQ
Ready to bring them back?
$150 free credit. Connect your store and launch your first campaign today.